FAQ

How do I place an order?

To get an instant quote for items listed on our website, simply add items to your shopping cart and click the “GENERATE QUOTE” button. You will need to be logged in to your Cayman account to use this feature. Once you submit the request, a PDF quote will be sent to the email address associated with your web account.

At ChemStorer, we understand that ordering research chemicals can raise important questions. To help you, we’ve compiled the most common queries from our customers.

How can I place an order?

Simply browse our catalogue, add your desired products to the cart, and proceed to checkout. Orders are confirmed once payment is received.

Will my package be discreet?

Yes. All orders are packed in plain, discreet packaging to ensure privacy and confidentiality.

What payment methods do you accept?

We accept bank transfers, cryptocurrency, and major online payment methods. Details are provided at checkout.

How can I contact you for support?

You can reach our team through the or by using the Contact Us page on our website. We aim to respond within 24 hours.

Do you ship internationally?

Yes. Only Pure Research Chemicals offers worldwide shipping. However, it is the customer’s responsibility to ensure the products are legal in their country.

Can students and independent researchers purchase from you?

Yes. We proudly support students, professionals, and independent researchers, provided they acknowledge our terms of use.

Do you offer refunds or replacements?

Refunds are offered only if an order is not shipped. Replacements are provided if products arrive damaged or incorrect. Please contact us within 7 days of delivery.