Who do we ship with?
We use Priority Shipping with trusted courier services like EMS, USPS, UPS, FedEx & TNT, Signed For 1st Class Delivery. Fully trackable. No signature is required upon collection.
How long does the shipping take?
We offer :
- Express Shipping: 2-3 days max
- Express Overnight: 1-2 days max
- Normal Shipping: 4-5 days max
How do we ship?
Discreet Shipping
The most important thing in this business is Delivery. chemstorer.com offers Guaranteed delivery to your doorstep without any issues with customs, we use UPS, FedEx and USPS to ship your orders in extremely discreet plain brown boxes, very tightly sealed.
The discreet plain brown boxes do not mention the contents of the box or who they are from. We also ship to UPS pick up locations where you can pick up your product, PO Box addresses and to APO addresses (Army Post Offices).
-All parcels are dispatched worldwide in secure, discreet and unbranded packaging.
Please note that, as per our Terms and Conditions, it is your responsibility to know your local laws and customs regulations, but in 90% of cases, there are no delivery problems for orders.
Packaging types are changed constantly to achieve maximum delivery success!
– We usually ship branded shoes, soft toys, video cassettes, and dolls. We wrap items in carbon paper. X-rays will not penetrate.
– The size of our packages is never larger than what would cause unnecessary suspicion. If the order is too large to fit in one package, it will automatically be divided into two or more packages (all for one Shipment & Handling charge).
– We also re-use original cardboard boxes for packing different products that fit in ( because we are an ecologically oriented company, and because this way there is more possibility to deliver successfully)
– Shipments are sent from various shipping points in different European countries, and we also offer domestic shipping within America.
How are bulk/large quantity orders shipped?
If the order is too large to fit in one package, we guarantee it will be divided into the necessary number of packages to lower the risk. No matter how large your order is, we reassure you of the same discretion level and packaging as used for small orders.
Do you ship to P.O. Boxes and APOS?
We do ship to a P.O. Box. We do not ship directly to APO addresses. You can use your home/billing address, and your family/friends can redirect your products from P.O. Box to APO. Please leave the shipping address in the comment line of each order. This was,y you will have 99% delivery success.
How do I change my order after it has been placed?
If you wish to make changes to your order, simply place a new order and disregard your former order number (it will automatically be cancelled and removed from our system if payment is not made within 30 days).
NOTE !! Since order cancellations are not accepted once payment is received, you must make necessary order changes before payment is made.
Where do I send my payment?
Information on where to send your payment is provided after you place an order. Please, follow the payment instructions carefully to avoid unnecessary delay. In case you haven’t received it when placing an order, please contact us, and we will send it to your email or WhatsApp.
How long does it take for you to receive my BITCOIN, WU Transfer or MONEYGRAM?
Payments made by Bitcoin, Western Union or MoneyGram are normally processed within 2-3 business days after we receive transaction data from you. If payment is rejected by BTC, MG or WU ( data not correct), then we will send you an email, and the whole process starts all over again, so be careful to avoid delays! If the transaction is successful, we ship within 24 hours after confirmation is received!
How long is the whole process of ordering and shipping?
We process and dispatch your order within 2 business days. Shipping time is normally between 4 and 7 business days, and for very remote countries, up to 15 business days! PLEASE NOTE that BUSINESS DAYS are only Monday to Friday, so before you order, you should have that clear in your mind.
Delivery time includes time necessary for international regular airmail, which must also pass your customs, so we expect you to accept this as NORMAL DELIVERY TIME and respect it!
Please check your ORDER HISTORY online first and count business days before writing to us about delivery time! Ifit’ss over 15 business days, PLEASE CONTACT US and together we will find the reason and the solution.
How successful is delivery?
With customs we have 99.9% success to the USA, 99.5% success to Canada, the UK and Europe and 97% to South Africa. Even if products get seized ( 1% possibility based on our statistics over the years), we cover 100% of the loss.
We will resend any lost parcel.
Please contact us if your item has not been delivered within 7 working days in the USA and Europe, or 15 working days for the rest of the world, and we will look into it. Please include your order ID and tracking number in your message to us.
Returns & Replacements
In the unlikely event that you receive the wrong product or the shipment doesn’t meet your expectations, simply notify us so we can arrange an exchange. This will be processed as soon as we have received and checked the incorrect product.
Due to the nature of the business, once your order has left our facility, you will not qualify for any refund or return, so please bear in mind that all already dispatched sales are FINAL.
For replacement or Amendment, you have from the time of purchase to the time of dispatch to cancel or amend your order. A 10% surcharge will apply to any cancellation after payment.
Tracking your Order
You can simply visit your order(s) from our website and get the relevant tracking information, then log into your preferred courier website and track shipment, view your order status, You will also receive an email once your package is shipped, detailing the tracking info (if optional).
If you need any assistance, feel free to contact us. If you don’t receive an email following the order process, please check your Junk Mail folder.